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Metrorail fiasco threatens businesses

The Metrorail crisis is having a devastating effect on the economy of the Western Cape, with businesses left hamstrung and organised labour decrying job losses on the back of a poor, unsafe and unreliable commuter rail service.

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What you should be focusing on for an effective customer experience strategy

The term ‘customer experience’ has become increasingly popular in 2017, and its popularity comes as no surprise. Companies which implement a sound customer experience strategy achieve better customer satisfaction and, in turn, are able to retain existing customers and entice new ones. According to research done by Podium, 68% of consumers are willing to pay more for a better experience. More companies are taking note of this fact, and are investing heavily into creating an effective customer experience strategy. With this is in mind, we outline a few essentials you need to remember to create an effective customer experience strategy.

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