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Know the difference between customer service and customer experience

Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to be one and the same thing? While these two terms are closely related, they are not the same thing. Because they are often confused or used interchangeably, we will be taking a look at customer service vs customer experience in more detail.

Behold, Discovery Bank!

The group finally takes the wraps off its offering. Well, sort of… Perhaps the only real surprise in yesterday’s public unveiling of Discovery Bank was the lack of any pricing information. The bank, which is expected to open to the public in March next year, is built on the fundamentals of its Vitality incentive-and-rewards programme, as has long been suspected.

One of South Africa’s busiest and most dangerous traffic routes is getting an upgrade

Construction will soon start on a rehabilitation project for Van Reenen’s Pass, which is one of the busiest routes in the country, being on the N3 highway that connects Johannesburg and Durban. The N3 Toll Concession (N3TC) has announced that a 22 month rehabilitation project will kick off from mid-November.

Load-shedding risk increases as coal stockpiles drop

National electricity supply company Eskom has announced the possibility of having to implement load-shedding across South Africa has become higher, as coal stockpiles at five of its power stations dip sharply. Eskom’s spokesperson Khulu Phasiwe informed Reuters that the possibility of national is not isolated to a specific region of the country, but is rather a national issue.

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BusinessNewsCT Load-shedding risk increases as coal stockpiles drop