It's time for a new approach to development that adds value and gives citizens a voice and more rights. Until now development has been driven in a top-to bottom approach where government bureaucrats sit in air-conditioned offices and figure out what development dispensation should come into existence.
Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to be one and the same thing? While these two terms are closely related, they are not the same thing. Because they are often confused or used interchangeably, we will be taking a look at customer service vs customer experience in more detail.
The group finally takes the wraps off its offering. Well, sort of… Perhaps the only real surprise in yesterday’s public unveiling of Discovery Bank was the lack of any pricing information. The bank, which is expected to open to the public in March next year, is built on the fundamentals of its Vitality incentive-and-rewards programme, as has long been suspected.
Construction will soon start on a rehabilitation project for Van Reenen’s Pass, which is one of the busiest routes in the country, being on the N3 highway that connects Johannesburg and Durban. The N3 Toll Concession (N3TC) has announced that a 22 month rehabilitation project will kick off from mid-November.