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Know the difference between customer service and customer experience

  • Published in News

Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to be one and the same thing? While these two terms are closely related, they are not the same thing. Because they are often confused or used interchangeably, we will be taking a look at customer service vs customer experience in more detail.

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Behold, Discovery Bank!

  • Published in News

The group finally takes the wraps off its offering. Well, sort of… Perhaps the only real surprise in yesterday’s public unveiling of Discovery Bank was the lack of any pricing information. The bank, which is expected to open to the public in March next year, is built on the fundamentals of its Vitality incentive-and-rewards programme, as has long been suspected.

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Load-shedding risk increases as coal stockpiles drop

  • Published in News

National electricity supply company Eskom has announced the possibility of having to implement load-shedding across South Africa has become higher, as coal stockpiles at five of its power stations dip sharply. Eskom’s spokesperson Khulu Phasiwe informed Reuters that the possibility of national is not isolated to a specific region of the country, but is rather a national issue.

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What teachers earn globally compared to SA

  • Published in News

Teachers are a valuable resource in every country around the world, they enrich young minds, help them grow, learn and develop their interests. Teachers in South Africa often move away to find opportunities outside of the country so they can earn a better living.

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