On their quest to deliver world-class solutions to the South African market, Xylem Water Solutions South Africa officially celebrated the opening of its brand new location in Cape Town, with an intimate breakfast soiree on 13 February.
The team at Xylem Water Solutions South Africa decided to open the branch as an ongoing drive to improve efficiencies and increase customer convenience, by merging two sales branches into one ‘super-site’ in the areas where their clients operate. Xylem says its new Cape Town office now offers all water pumping and other fluid management solutions under one roof, contributing to better customer service. The new Cape Town branch will cover all of Xylem’s service offerings, which include pump sales, testing, repairs and rental divisions.
“Our new Cape Town branch is yet another way for Xylem to get closer to our customers and provide them with only the best service possible,” explains Heinrich Louw, Marketing Manager of Xylem Water Solutions South Africa. “Our new branch is conveniently positioned to address client’s needs in their area of operation. It is important for us to be accessible to our clients and to provide quick and easy access to our superior range of products and services.”
Montague Park in Cape Town was the ideal site for the new branch, because it puts clients in the region in direct contact with Xylem’s range of water solutions and applications. The team are on hand to provide tailor-made solutions to clients, utilising state-of-the-art equipment, such as the test tank and a ‘production line’ type layout, which contributes to expediting pump service and repairs.
“Xylem Water Solutions South Africa’s Cape Town-branch has been streamlined to better focus on the needs of customers in the region. Each branch throughout the country is organised so that it aligns with whatever specific services our local customers require, and Xylem’s goal is to offer flexible solutions and to respond to customers’ needs as rapidly as possible,” says Bennie Thiart, Sales Director at Xylem Water Solutions South Africa.
The new site is one of four sales office and rental depots in South Africa, with established branches also operating in Steelpoort, Rustenburg (Northwest) and Johannesburg.