Discovery Health is on a continuous journey to improve our service delivery. At the heart of that journey lies a simple, but noble aspiration…being the best service organisation in the world.
This vision can, however, only be attained through a strategic commitment to total quality management in every aspect of the organisation. This has resulted in the development of our Intelligent Quality System (iQS) as a method of further enhancing and maintaining the highest standards of service within our business environment and provides the quality framework for our client-servicing areas.
Discovery Health management and staff commit to the implementation and maintenance of the Intelligent Quality System (iQS), which is founded on the standards and principles of ISO 9001:2000.
At Discovery we are committed to:
- Ensuring that all business operations reflect Discovery’s Core purpose, Values, Leadership Charter and Fairness Charter
- Providing products and services that comply with statutory and regulatory requirements
- Continuously striving to dazzle clients with every interaction
- Consistently measuring, analysing and adapting existing processes, audits and reviews to improve quality
- Managing new processes throughout the business to ensure that quality requirements are met
- Ensuring that each Discovery Health employee is aware of their roles and responsibilities with regards to achieving our quality objectives within their business areas
