Drake and Scull, as part of the Tsebo Outsourcing Group (Tsebo) is one of Africa’s leading facilities management companies. Tsebo recently merged with Allterrain Services Incorporated and this business transaction has seen Tsebo growing the company’s footprint to 21 African countries. This has enabled Tsebo to boost their capacity to service customers across the continent and in the Middle East.
The business has clients across a number of sectors including Financial Services, Manufacturing, Mining, Entertainment & Leisure, Retail and Government (National, Provincial and Local.) They understand their clients’ operating worlds and have tailor made their services to suit the unique requirements of their clients. The facilities management champion uses tried and tested systems and processes and has the backing of over 32,000 colleagues, across the continent. The company has been able to provide services to clients, with long-term contracts ranging from 3 to 30 years.
Dr. John Wentzel, CEO of Drake and Scull says, “We are proud of our high service standards and we believe that successful long-term relationships are built on trust. Our integrity is evident in all our business dealings and in the behaviour of our staff.”
In 2013, Drake and Scull was selected as one of 3471 Top Performing Companies. The ranking is developed and instituted by Topco Africa Research Campus along with University of Cape Town Research Professor Morne Oosthuizen. There are a number of criterion used to measure the companies and some of the most important bench marks include the peer consensus measurement as well as quality of operations in terms of ISO 90001:2000, ISO 14001:2004 and OHSAS 18001:2007, health and safety accreditations.
In addition, Drake and Scull has been awarded the Diamond Arrow Award in the External Facilities Management Companies survey since 2008. The company is the first facilities management company to be given this award.
“The purpose of the awards is to celebrate excellence to set a bench mark in the industry and as such, we are incredibly honored to have won the Diamond Arrow Award 3 times in a row. This award recognises the hard work and dedication of all the employees at Drake and Scull South Africa,” Wentzel explains.
The survey is conducted by PMR.africa which is a consulting, research and risk management services company. The survey is based on the perceptions of respondents regarding the perceived strengths and weaknesses of external facilities management companies. The awards are the culmination of a research process whereby companies and institutions are rated based on respondents perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
The company has a deep understanding of the environment in which it operates, its clients’ cost effective solutions requirements as well as how to align the company’s human resources to the services offered by the business. The people at Drake and Scull are expertly trained by Gordon Institute of Business Science (GIBS) and this has allowed them to be the first organisation to develop Public-Private Partnerships for the facilities management industry in South Africa. Furthermore, the quality training and experience has enabled them to specialise in risk management and maintenance in complex and widely distributed environments.
“We pride ourselves with the work that we do and the services we provide our clients. We keep on winning repeat business with top performing multinationals such ABSA and Barclays. We are the company behind the best companies in Africa,” Wentzel concludes.