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A bottom-up model of development required

  • Published in News

It's time for a new approach to development that adds value and gives citizens a voice and more rights. Until now development has been driven in a top-to bottom approach where government bureaucrats sit in air-conditioned offices and figure out what development dispensation should come into existence.

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Know the difference between customer service and customer experience

  • Published in News

Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to be one and the same thing? While these two terms are closely related, they are not the same thing. Because they are often confused or used interchangeably, we will be taking a look at customer service vs customer experience in more detail.

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Load-shedding risk increases as coal stockpiles drop

  • Published in News

National electricity supply company Eskom has announced the possibility of having to implement load-shedding across South Africa has become higher, as coal stockpiles at five of its power stations dip sharply. Eskom’s spokesperson Khulu Phasiwe informed Reuters that the possibility of national is not isolated to a specific region of the country, but is rather a national issue.

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The crazy amount of money that bosses get paid in South Africa

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Deloitte has published its annual Executive Compensation Report, showing what top executives earn in South Africa. The 2018 report analyses the remuneration disclosures of executives from JSE listed companies over the past 7 years, and paints a picture of how executive pay has shifted over the years, and a possible way forward.

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Small businesses are susceptible to cybercrime

  • Published in News

Small businesses with less than 50 employees can be a prime target for cybercriminals because of the data they hold for clients and employees. The data can fetch a high price if sold or ransomed and can open up new revenue streams for enterprising criminals. 

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