With regular load-shedding expected to be a reality for the foreseeable future Cummins has put several measures in place to ensure its customers have access to its latest technology and solutions.
These include a dedicated web page and two 24/7 telephone lines to allow customers to contact Cummins at any time of day or night, for customer and aftermarket service, or technical support, back-up, and expert advice. In addition, the Cummins Regional Distribution Centre (RDC) in Johannesburg and its branches in Cape Town, Durban, Kathu and Middleburg maintains a full stockholding of gensets and critical spares.
“The main aim is to limit the impact of load shedding for our customers, and to ensure they have minimal downtime,” Cummins Power Generation Sales Manager Zivai Zvinokona explains. An innovative solution in this regard is the PowerCommandCloud® 550 remote monitoring system, which is ideal for large-scale customers such as financial institutions that operate multiple gensets.
Here monitoring each genset individually is not practical or cost-effective. Instead, PowerCommandCloud® 550 provides a convenient means of remotely monitoring gensets, transfer switches, and output controls. Users can access the system from any computer using a Microsoft Silverlight-enabled web browser, with no additional software required.
Zvinokona highlights that Cummins has a full range of alternative power solutions on offer. Its technology is particularly suited to dealing with load shedding due to features such as full load acceptance for critical equipment.
In addition, its energy-efficient engines not only comply with international emission standards, but also have a high fuel tolerance level, which makes them ideal for arduous African operating conditions. In terms of automatic start-up, Cummins gensets claim one of the best response times on the market.
The key differentiator of Cummins is that it is able to supply a small 17 kVA genset for residential or commercial use, all the way to a 3 750 kVA unit for mining, data centre, and hospital applications.