Optimising customers’ production and maximising their return on investment is the ongoing mission of the well-resourced FLSmidth’s warehousing facility in Stormill, west of Johannesburg.
According to Derek Lane, operations manager at FLSmidth, continued investment in the facility over the past decade has kept it at the leading edge of customer service. Today, it has grown to 10,500 m2 under roof and 1,660 m2 under crane, with dual lifting capacity of up to 40 tons.
“We have technical capability across FLSmidth’s range of KREBS® slurry pumps, cyclones and valves,” says Lane, “allowing us to service customers through sub-Saharan Africa and into the Middle East.”
Strategic stocking is done on the full range of KREBS pumps from the UMD™ heavy duty, millMAX™, split casing slurryMAX™, gravelMAX™ and vMAX™ range, all of which feature a recessed impeller design allowing the pumps to run dry. In addition, Technequip™ valves are stocked in a variety of sizes, both flanged and wafer type.
“Our workshop and warehousing capacity equip us to respond quickly to customers in various regions of Africa and beyond,” he says. “This is critical in helping maintain their operational uptime while keeping costs down.”
The quality of the FLSmidth’s KREBS pump range also allows them to be offered to customers on a trial basis. Trial pumps can be run against time or tonnage targets to ensure that they exceed the performance of existing equipment, says service manager Martin Jones.
“The service component in these trials includes a dedicated service technician who visits site for checking and fine-tuning during the trial,” says Jones. “This level of technical on-site collaboration from our teams allows operational parameters to be closely monitored and refinements made to specific performance requirements.”
The large stockholding of spares at Stormill for pumps, cyclones and valves is based on historical and forecasted customer consumption. Key customers also hold strategic consignment stocks at their sites. These are currently located in Zambia, the Democratic Republic of Congo and Tanzania, as well as with an agent in South Africa’s Northern Cape Province.
He emphasises that all the Stormill facility’s activity is strictly governed by recognised international standards. The operation is certified with ISO 9001 for quality, ISO 14001 for environmental management and OSHAS 18001 for safety and health.