ELB Equipment is taking a hands-on approach to solve rapidly evolving needs of customers in the mining and construction industries where access to finance and longer lifespans of equipment are among the many issues being faced by operators of equipment in post-pandemic times.
Companies in these industries face equal measures of opportunity and hardship calling for unique and rapid solutions to a growing range of emerging requirements. This has sparked the country’s most diverse supplier of equipment in these industries to restructure its offerings in line with new expectations.
ELB Equipment divisional director, Danie Gerber, says customers are expecting more from their equipment suppliers and expect more from OEM representatives than just servicing and suppling equipment. In these times they expect suppliers to ringfence products for their purposes, provide insightful technical assistance with improved access to finance and tailor-made terms to suit individual clients. Additional resources are also being directed towards aftersales support where tough times are leading customers to seek extra efficiency and longevity of equipment.
“In keeping with this quest to provide customers with total management solutions we have introduced a world-leading, locally developed telematics system which will be a standard feature across our entire range of products from now on. The telematics systems will use the global Mix Telematics platform and provide managers with information on each machine’s location, fuel consumption, hours of operation, service schedules and preventative maintenance alerts to allow more effective management of equipment fleets” says Danie.
“We know the standards of the products we offer are among the best and our sales and service staff are among the most experienced. It therefore remains important for us to keep moving forward and finding better and faster ways of delivering the types of services our customers want and need. For us it is all about trust and trusting the equipment, advice and service our customers receive.