Tag: customer experience
TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions...
Banking on Chat: How AI Makes ‘Cents’ for Finance Companies
The digital customer experience (CX) landscape is continually evolving, with AI playing an ever-growing role in helping businesses, including those in the finance sector, build their relationship with their customers, helping...
Cape Town calling: Big Business Process Outsourcing opportunities for British investors
Alderman James Vos, the Mayoral Committee Member for Economic Growth, participated in engagements with investors and other business leaders in London to highlight corporate opportunities in Cape Town.
The meetings were...
Revolutionising retail efficiency through the power of the cloud
Neil Coetzee, Head of Engineering at redPanda Software
Technology has become not just a tool, but a catalyst for transformation to bring greater efficiencies as well as improve the customer experience. Central...
Opinion Piece: How investing in data can help to improve business agility and the...
By Gary Allemann, MD at Master Data Management
We live in a new reality post-Covid-19, where customers are more digitally savvy, online 24/7 and have easy access to more options than ever...
SAA and Nedbank launch world first with the SAA Voyager Cheque Card
South African Airways (SAA) Voyager and Nedbank today launched a first in the world - a cheque card which guarantees users to earn air miles per transactional swipe. The SAA Voyager Cheque Card...
Know the difference between customer service and customer experience
Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to...
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Neurodiversity: Unlocking the potential behind every mind
International Performance Coach and Public Speaker, Alvin Govender, speaks frankly in this open letter about Neurodivergence and its benefits in the workplace.
A ‘buzzword’ over...