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Tag: Customer Service

The cost of bad customer service

Recently while trying to purchase a small office heater for my wife, at a local large retailer. I experienced what can only be classified as appalling service. It all started whilst waiting...

RSA Litho; Do your homework

REPUTATION What to look for when picking a printing company for your business. Firstly look into their reputation to avoid any disappointments. Deal with a reputable company who has the experience in...

Know the difference between customer service and customer experience

Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who take “customer service” and “customer experience” to...

What you should be focusing on for an effective customer experience strategy

The term ‘customer experience’ has become increasingly popular in 2017, and its popularity comes as no surprise. Companies which implement a sound customer experience strategy achieve better customer satisfaction and, in...

Will bots ever take over the world of customer service?

Driverless cars, 3D printers and smart homes have arrived, and nobody is surprised any longer about pronouncements that artificial intelligence has come close to matching human capabilities, even surpassing it in...

MUST READ

Pick n pill prescription stopped

SUPERMARKET giant Pick n Pay has sold its retail pharmacy business to health and beauty retailer Clicks for an undisclosed sum. The deal will include...

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