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Tag: Hippo

What you should be focusing on for an effective customer experience strategy

The term ‘customer experience’ has become increasingly popular in 2017, and its popularity comes as no surprise. Companies which implement a sound customer experience strategy achieve better customer satisfaction and, in...

Vehicle owner protection policies are largely misunderstood

According to Arrive Alive, lack of consumer education is the biggest challenge facing the insurance industry. With a majority of the complaints to the Ombud for short-term insurance coming from consumers...

2017’s Biggest Consumer Led Trends in South Africa

While South Africa faces a weak rand, recent downgrades to junk status and a somewhat shaky political period in time, the retail industry is not filled with negativity as businesses continue...

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The energy morass

CBN Editor Robin Hayes asks if foreign funded vested interests are at play. IT beggars belief that we have endured loadshedding for more than 14...

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